Privacy Policy
This is a privacy notice of J M Sullivan Ltd.
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data. We’ll also tell you about your privacy rights and how the data protection law protects you.
Who We are
J M Sullivan Ltd trading as Julie Sullivan Independent Family Funeral Directors (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
J M Sullivan Ltd is a company registered in England and Wales under company number 12971700. We are registered on the Information Commissioner's Office Register; registration number 00015376693 and act as Data Processor when processing your data. Our designated Data Protection Officer is Julie Sullivan, 13 High Street, Moreton-in-Marsh, Glos, GL56 0AH.
Information that we collect
We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this notice.
The personal data that we collect from you is: -
Name
Home Address
Personal email or business email if you prefer
Home Telephone Number
Mobile Telephone Number
Names of other family members
Occasionally telephone numbers of other family member.
We collect information in the below ways: -
Funeral arrangement interviews, follow up meetings, telephone calls, emails and letters.
How we use your data
We takes your privacy very seriously and will never disclose, share your data without your consent; unless required to do so by law, or in connection with the provision of our services. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
We collect your personal data in the performance of a contract or to provide a service and to ensure that funeral services are provided in accordance with your wishes or those of the deceased.
We may occasionally send marketing information where we have assessed that it is beneficial to you as a client. Such information will be non-intrusive and is provided on the grounds of legitimate interests.
Cookies
Technical or functional cookies: Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website.
Advertising cookies: We do not use any advertising cookies on this website.
Your rights
You have the right to access any personal information that Julie Sullivan Independent Family Funeral Directors processes about you and to request information about: -
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. Julie Sullivan Independent Family Funeral Directors does not utilise any form of automated decision making. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and disclosing your personal information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
Safeguarding measures
We take your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including measures such as SSL, TLS, encryptions, restricted access, IT authentication, email check and verification, firewalls, anti-virus/malware etc.
International Transfer
We share your personal data within the company. This may involve transferring your data outside the European Economic Area (EEA).
Whenever we transfer your personal data out of the EEA, our suppliers utilise model contract clauses to be compliant with the data processing requirements of GDPR.
Please contact our Data Protection Office, if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Consequence of not providing your data
You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
Legitimate Interest
As noted in the ‘How We Use Your Personal Data’ section of this notice, we only use your data for these purposes.
How long we keep your data
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be reviewed and archived or secure shredded. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special category data
Owing to the products, services that we offer, Julie Sullivan Independent Family Funeral Directors never needs to collect or process sensitive personal information (known as special category data) about you.
Lodging a complaint
We only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner’s Office.
Our Contact Details
Julie Sullivan
13 High Street
Moreton-in-Marsh
Glos, GL56 0AH
01608 637430